SIMPLIFE MASTER SERVICES AGREEMENT
Last Revised on July 3, 2026
The SimpLIFE Policies, including SimpLIFE's privacy policy, Terms and Conditions, cookie policy and any updates to any such policies from time to time, customer-specific purchase orders, price list and statements of work shall constitute part of this Agreement. You are deemed to have agreed to all such policies and terms by purchasing products on the SimpLIFE Marketplace.
This master services agreement ("Agreement") is entered by and between SimpLIFE Limited ("SimpLIFE" or "we"), a Hong Kong company, and you as of the date you accept this Agreement ("Effective Date"). This Agreement sets forth the terms and conditions governing your access to, and use of all of SimpLIFE's websites and mobile sites and services ("SimpLIFE Services"), including but not limited to https://xsjvision.com/ ("SimpLIFE Marketplace").
1. Amendment to the Terms
1.1 The Terms are subject to occasional revisions by SimpLIFE, and if SimpLIFE makes any substantial changes, SimpLIFE may notify you by sending an email to the last email address you provided to SimpLIFE (if any), and/or by prominently posting notice of any such changes (“Notice of Change”) on the SimpLIFE Marketplace. You are responsible for providing SimpLIFE with your most current email address. In the event that the last email address you have provided to us (if any) is not valid, or for any reason is not capable of delivering to you the Notice of Change, SimpLIFE’s dispatch of the email containing the Notice of Change will nonetheless constitute effective notice. Continued use of the SimpLIFE Marketplace following any Notice of Change shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.
1.2 If you do not accept the modified/updated Terms, you shall stop using the SimpLIFE Services from the effective date of such modification/update. Nonetheless, you shall still be obligated to fulfill any existing obligations under this Agreement that were in place when you entered into an agreement for those services.
2. SimpLIFE Services
2.1 You may access, purchase, subscribe to, or use all products or services made available by SimpLIFE in accordance with the Terms and any other agreements entered into between you and SimpLIFE.
2.2 SimpLIFE Services include digital services (such as the listing, marketing, promotion, offer for sale and selling of certain products to users on the SimpLIFE Marketplace) and physical services (such as fulfilment services and shipment transportation services), provided either by SimpLIFE or its Affiliates (as defined below) or through their sub-contractors or third parties. Under this Agreement, "Affiliates" shall mean a person that directly, or indirectly through one or more intermediaries, controls or is controlled by, or is under common control with, the person specified. For the purposes of this definition, “control,” when used with respect to any specified person shall mean the possession, directly or indirectly, of the power to direct or cause the direction of the management and policies of such person, whether through the ownership of voting securities or other interests, by contract or otherwise.
2.3 SimpLIFE may engage sub-contractors or third parties in providing the SimpLIFE Services. As used in this Agreement, SimpLIFE Services do not include any content or services provided to you through agreements you have separately entered into with third parties. SimpLIFE shall not be considered the agent of any such sub-contractors or third parties.
2.4 Services for Buyer. Buyers can use the SimpLIFE Marketplace to search for items of interest, obtain quotes, place an order, confirm purchase, manage payment, and/or arrange the shipment and warehousing of products.
3 Personal data
3.1 Personal data. By purchasing products on the SimpLIFE Marketplace, you give consent to SimpLIFE's use of (a) any information provided by you including, but not limited to, name, addresses, contact information and account name ("Information") and (b) data obtained by SimpLIFE in facilitating any communications and/or providing Services to you including any product information and item code ("Data"). Any Information and Data obtained by SimpLIFE shall be deemed as voluntarily provided by you.
3.2 Incorrect Information. If SimpLIFE fails to reach you via the latest contact details provided by you, or if the Information provided by you is inaccurate, you shall be responsible for all losses and consequences caused directly or indirectly to yourself, SimpLIFE and/or any third parties arising from or in connection with such inaccuracy.
3.3 Unauthorized disclosures. To the extent permissible under the Applicable Law, SimpLIFE shall not be held liable for any loss, destruction, alteration, unauthorized disclosure, or corruption of your Information or Data resulting directly or indirectly from attacks, fraud, acts committed by any third parties, internet failures, computer failures, computer viruses, cyber-attacks, telecommunications or any other equipment failures, electrical power failures, governmental actions, or orders of domestic or foreign courts or tribunals.
4 Terms and Conditions(TERMS AND CONDITIONS IN RELATION TO THE BUYER BUYING PRODUCTS ON THE SIMPLIFE MARKETPLACE)
4.1. Buying products on the SimpLIFE Marketplace
4.1.1 You can browse, search, look for, and purchase products offered by the Sellers by requesting price quotes and related terms for purchase of the products ("Quotes") on the SimpLIFE Marketplace.
4.1.2 When you accept a Quote, an "Order" is created on your behalf which is a legally binding sales agreement between you and the Seller who provided that Quote.
4.1.3 The title and ownership of the product shall be transferred directly from the Seller to you (as the Buyer) where the product is located immediately once the Order is accepted and the first payment of the purchase price has been made.
4.1.4 You acknowledge that either SimpLIFE or other third party service providers may provide services for fulfilling and shipping the Order. Where services are provided by third party service providers, such third party service provider shall be solely responsible for fulfilling and shipping the Order.
4.1.5 As a Buyer, you agree to accept any terms, conditions, rules, and restrictions associated with such product that are imposed by the Seller.
4.1.6 You acknowledge and agree that you solely, and not SimpLIFE, responsible for performing the Buyer's obligations of the Order and any other agreements or arrangements made with Sellers.
4.2 Buyer's representations and warranties
4.2.1 You, as a Buyer, represent and warrant to each of SimpLIFE and to the Seller at the time of requesting a Quote such Seller that products you acquire on the SimpLIFE Marketplace or through the SimpLIFE Services will be for resale purposes only.
5 Buyer payment terms
5.1 SimpLIFE as collection agent. You agree to pay the Seller for the products and the logistics service fees associated with an Order. SimpLIFE has been appointed as the Sellers’ agent for the purpose of collecting payments from Buyers on behalf of Sellers in connection with transactions made on the SimpLIFE Marketplace. Accordingly, we will collect money from you on behalf of the Sellers. Except where we may, at our sole and absolute discretion, request you to pay the Sellers directly in respect of a particular Order (which shall remain an Order made through the SimpLIFE Marketplace), any payment received by SimpLIFE will be considered payment to the relevant Seller and shall be considered full and final satisfaction of the Buyer’s obligation to the Seller. SimpLIFE (and not the Buyer) is solely liable and bears all risk of loss to the Seller if SimpLIFE fails to remit a collected payment to Seller. SimpLIFE's terms of the payment policy applicable to your Order will be presented to you at the time of making the Order.
5.2 Quotes. You agree to pay the amounts presented to you in a Quote for an Order you make with a Seller, and any other amounts that you owe to the Seller in connection with an Order, including the logistics service fees and any ancillary fees in respect of the Order. You also agree to provide any documentation reasonably requested by a Seller for the purposes of your Order and you are responsible for the accuracy and timely submission of such documentation to the Seller, whether that occurs through the SimpLIFE Marketplace or otherwise. We will use reasonable efforts to ensure that Quotes displayed on the SimpLIFE Marketplace are all-inclusive. However, the Quotes are also subject to the terms and conditions of sale of the Sellers which will apply to any Order you make with the relevant Seller. You may be charged an amount that is additional to the Quote in certain circumstances. Most Sellers will disclaim liability for delays caused by force majeure events including weather and strikes.
5.3 Changes to Payment Policies. In our continued effort to improve the SimpLIFE Services, we reserve the right to make changes to our payment policies and practices at any time, for any reason and without advance notice to you. We will make the current payment policy and practice clear at the time of making an Order. We may at our sole and absolute discretion offer different payment options such as the ability to pay in different currencies or through different payment mechanisms. We may also offer certain Buyers credit to make a payment at a later date. We reserve the right to charge extra fees for these arrangements ("Processing Fees"). If you select to use these services, you agree to pay and you shall pay the Processing Fees directly to SimpLIFE.
6 Refund、Return Policy
6.1 No-reason after-sales service: Any reason such as no pictures, no videos, or dislike falls under no-reason after-sales service. Returns or refunds will not be processed.
6.2 Logistics issues: Lost packages, delivery delays, no tracking number. Contact the courier customer service promptly to resolve or claim compensation.
6.3 Quality issues: Full compensation for quality problems within 3 months. For issues between 3 and 12 months, handle them based on the severity of the problem. For issues over one year, no compensation will be given.